Online:

• Book an appointment online using PATCH's here

Call:

• Call 02082041363 if you cannot make an appointment online

In-Person

• Make an appointment in person at the surgery

Appointments must be pre-booked

For real life-threatening emergencies such as those below – RING 999

• Chest pain (suspected heart attack)
• Suspected stroke
• Suspected meningitis
• Anaphylactic shock (severe allergy)
• Heavy bleeding or deep lacerations
• Fluctuating levels of consciousness or completely unconscious
• Difficulty breathing or stopped breathing with a change in colour
• New seizure, fit or uncontrollable shaking

GP appointment? Don’t need it? Cancel it!

If you can't make your GP appointment, please cancel it by contacting the surgery as soon as possible, and at least 30 minutes before your appointment time. This helps us offer the slot to someone else.

Appointments cancelled less than 30 minutes before will be marked as missed (DNA on your record).

If you arrive late we do not guarantee that you will be seen.

Repeatedly missing appointments wastes NHS resources, so please cancel if you no longer need the appointment.

Appointments are normally ten minute slots, so if you have a complicated problem, or more than one issue, please ask for a double slot.

By booking the appropriate time for an appoinmnet it will help avoid over runs in clinics, and keep the waiting times for all our patients to a minimum.

The surgery is an approved training practice for the training of General Practice Registrars (GPRs).

An essential component of training in all medical practice is the use of video and consultations with the both the GPR and the trainer present. We hope that all our patients will be willing to take part in these educational consultations to help us all in improving and maintaining our medical and consultation skills.

All video recordings are strictly confidential and are used for teaching only. We will not video your consultation without your consent. Please inform Reception if you would prefer not to participate.

The surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required.

This impartial observer will be a practice Nurse or Health Care Assistant who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a nurse in unavailable at the time of your consultation then your examination may be re-scheduled for another time.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

The role of a Chaperone:

• Maintains professional boundaries during intimate examinations.
• Acknowledges a patient’s vulnerability.
• Provides emotional comfort and reassurance.
• Assists in the examination.
• Assists with undressing patients, if required.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.

You’ll need:

• The booking reference number stated on your booking letter (URBN)
• The password or access code you were given by the person or organisation that referred you (for example, your GP practice)

If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.

Please visit this link for how to:

• check your appointment details
• change your appointment
• cancel your appointment
• cancel your referral

For more information, read about what happens when you’re referred.

If you struggle to get hold of the hospital, you can always use the NHS Patient Advice and Liason Service (PALS). Each hospital has a designated PALS service. Find your Hospitals PALS here.  

In some cases you’ll have more than 1 clinic or hospital to choose from. The list of options will be the same if you book online or over the phone.

Before you select your clinic and appointment slot, consider all the options.

For example:

• How long do I have to wait for my first appointment?
• How quickly can I start my treatment?
• How far away is the hospital or clinic?

In most cases you are able to choose the hospital or service you’d like to go to.

Learn more about your choices in the NHS.

What to do if you haven’t been referred yet

If you want to be seen at a hospital or clinic, you’ll need to speak to your GP.

They’ll help you decide what care is best for you and make any necessary referrals.

Find out more about GP referrals

Home visits are for patients who are housebound, bed-bound, terminally ill, or whose condition could worsen with travel.

The best care is usually provided at the surgery, but if you believe a home visit is necessary, call the surgery before 10:30 am.

Let the receptionist know your condition so we can get you booked in accordingly

Pharmacies across North West London can now provide treatment for common health conditions, so you no longer need to wait for a GP Appointment.

Highly trained pharmacists can assess and treat patients for the following conditions: sinusitis; sore throat; earache; infected insect bite; impetigo; shingles; and uncomplicated urinary tract infections in women, local pharmacies include: Collins, Morrisons, Kings Pharmacy. Find a pharmacy- https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy