Appointments

Routine appointments

As part of the Pharmacy First initiative, for the following 7 conditions, you do NOT need to see a GP. You can receive help directly from your local pharmacy: Sinusitis (12 years+), Sore Throat (5 years+), Earache (1-17 years), Infected Insect Bite (1 year+), Impetigo (1 year+), Shingles (18 years+), and Uncomplicated Urinary Tract Infections in Women (16-64 years).

If your condition is not covered through Pharmacy First, or you require further assistance, you can request a routine appointment in the next 7 days using the options below:

  • Get seen faster for your healthcare with PATCHS, or book your screening test or vaccination online through the NHS.
  • Phone us on 020 8204 1363
  • Visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We are now offering enhanced appointments as part of the Primary Care Network (PCN), including evenings and weekends, at our Charlton Annexe site. These appointments are available to all patients within the Harrow East Primary Care Network.

Appointments are available Monday to Friday from 5pm to 8pm and Saturdays from 9am to 5pm.

Saturday will be open only by prior appointment only. Please contact reception for further information or to book an appointment.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 020 8204 1363
  • visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Chest pain (suspected heart attack)
Suspected stroke
Suspected meningitis
Anaphylactic shock (severe allergy)
Heavy bleeding or deep lacerations
Fluctuating levels of consciousness or completely unconscious
Difficulty breathing or stopped breathing with a change in colour
New seizure, fit or uncontrollable shaking

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you can’t make your GP appointment, please cancel it by contacting the surgery as soon as possible, and at least 30 minutes before your appointment time. This helps us offer the slot to someone else.

Appointments cancelled less than 30 minutes before will be marked as missed (DNA on your record).

If you arrive late we do not guarantee that you will be seen.

Repeatedly missing appointments wastes NHS resources, so please cancel if you no longer need the appointment.

To cancel your appointment:

  • Use your NHS account NHS App – Choose “Cancel appointment” and select a reason for cancelling. Please note that your GP surgery may require 24 to 48 hours’ notice for cancellations.
  • Phone us on 020 8204 1363, Monday to Friday from 8am to 6.30pm
  • Reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits are for patients who are housebound, bed-bound, terminally ill.

While the best care is provided at the surgery with full examination facilities, home visits take the time of seeing three patients. If you believe a home visit is necessary, contact us before 10:30 am, and a healthcare professional will assess your request.

Chaperones

The surgery prides itself on maintaining professional standards. For certain intimate examinations during consultations, we offer a chaperone (impartial observer). Please inform the receptionist or healthcare worker if you would like a chaperone present.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

The role of a Chaperone:

  • Maintains professional boundaries during intimate examinations.
  • Acknowledges a patient’s vulnerability.
  • Provides emotional comfort and reassurance.
  • Assists in the examination.
  • Assists with undressing patients, if required.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

GP Enhanced Access Service

The Enhanced Access Service has more appointments with GPs available, making it easier for you to get an appointment at a time that suits you, including evenings and weekends.

Appointments can be booked from 5pm to 8pm, Monday to Friday, and 9am to 5pm on Saturdays. Please note, appointments must be booked in advance as this is not a walk-in service.

Book an appointment

Contact your GP practice in the usual way to request an appointment. If there is no appointment available at your practice, they may offer you an appointment with the GP Enhanced Access Service, if this is right for you.

If your practice is closed and you need a GP, please contact the out-of-hours service via NHS 111. They will also be able to book an appointment for you with the GP Enhanced Access Service. Please note that your consent will be required in order for an appointment to be booked for you.

For further information or how to book an appointment online please ask at your GP practice.

You will be seen by experienced GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.
Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.
Further information about how we use your medical record is available by contacting reception.
If you need to cancel the appointment, please call the practice and leave a message stating your name and the time and date of your appointment with the GP Enhanced Access.